Privacy Policy ibet x — Casino Player Data Protection

01Privacy Policy Introduction & Scope

Welcome to the Privacy Policy page ibet x. We understand that your trust is our most valuable asset. As an online casino platform serving players in Malaysia, we treat privacy not merely as a legal obligation — but as a moral responsibility we take seriously.

This Privacy Policy explains in detail how ibet x collecting, processing, storing, protecting, and sharing your personal information when you use our platform — whether through the ibetx.app website, mobile app, or any official channel we operate.

By registering an account and using ibet x services, you agree to the data collection and processing practices described in this Privacy Policy. If you disagree with any part of this policy, please contact our support team before continuing to use the platform.

02Personal Data We Collect

Ibet x only collects data that is genuinely necessary to provide a safe, seamless service that meets legal requirements. The following are the categories of data we collect:

Identity Data

Financial & Transaction Data

Technical & Device Data

KYC Document Data

03How We Collect Data

Your personal data is collected through the following channels when you interact with the ibet x:

• Account Registration: Information you enter directly during the new account registration process at ibet x.
• KYC Process: Documents and images you upload for identity verification purposes before your first withdrawal is processed.
• Financial Transactions: Data automatically generated when you make a deposit or withdrawal via FPX, Touch 'n Go, GrabPay, or Maybank2u.
• Platform Usage: Activity data collected automatically when you play games, browse the website, or use the ibet x mobile app.
• Customer Support: Information you provide when interacting with our Live Chat 24/7 support team, including conversation transcripts for quality assurance purposes.
• Cookies & Similar Technologies: Data collected through cookies, web pixels, and other tracking technologies as described in the cookies section below.
• Third-Party Sources: In certain cases, we may receive information from payment service providers or identity verification bodies that we use to verify the accuracy of the information you have provided.

04Purpose of Personal Data Use

ibet x using personal data collected solely for lawful and transparent purposes. The following are the primary purposes for which your data is used:

• Account Management: Creating and managing your player account, including the login process, session verification and account security.
• Transaction Processing: Processing deposits, withdrawals and bonus payments accurately and securely through your chosen payment method.
• KYC & AML Compliance: Meeting legal requirements related to identity verification and Anti-Money Laundering (AML) compliance.
• Service Improvement: Analysing usage patterns to improve the gaming experience, introduce new features and optimise platform performance.
• Service Communications: Sending important notifications about your account, transactions, platform updates and security information via email or SMS.
• Promotions & Marketing: Offering relevant promotions based on your gaming activity — provided you have not opted out of marketing communications.
• Fraud Prevention: Detecting and preventing fraudulent activity, platform abuse or unauthorised access to your account.
• Responsible Gaming: Monitoring betting patterns to identify signs of problem gambling and providing appropriate intervention where necessary.

05Data Sharing & Disclosure

Ibet x does not sell or rent your personal data to any third party. However, in certain limited situations, we may share your data with the following parties:

• Payment Service Providers: FPX, Touch 'n Go eWallet, GrabPay, and other payment providers used to process your financial transactions. Such sharing is minimal and strictly for transaction processing purposes.
• Game Providers: Game software providers (such as Pragmatic Play, Evolution Gaming) may receive limited session data required to operate games correctly.
• KYC Services: Third-party identity verification service providers that help us securely verify player identification documents.
• Legal Authority: ibet x will disclose the necessary data if required by law, court order, or a legitimate request from a competent authority.
• Strategic Business Partners: In the context of a merger, acquisition, or sale of business assets, player data may be transferred to a new entity — provided that the new party adheres to privacy standards equivalent to those of ibet x.

06Cookies & Tracking Technologies

Platform ibet x using cookies and similar tracking technologies to enhance your experience, maintain session security, and analyze platform usage. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login authentication, session management, and security. These cookies cannot be disabled as the platform will not function properly without them.
• Preference Cookies: Saving your preferences such as language settings, display theme and game preferences so you do not need to reconfigure them each time you log in.
• Analytics Cookies: Helping us understand how players interact with the platform — which pages are visited most, where players drop off, and how to improve navigation.
• Security Cookies: Used to detect suspicious activity, prevent unauthorized access, and assist in fraud detection.

You can manage cookie settings through your web browser. However, disabling essential cookies may affect the functionality of the ibet x platform. For more information on how to manage cookies in your browser, please refer to your browser's help documentation.

07Data Security Measures

ibet x continuously invests in security infrastructure to ensure your personal data is protected at the highest level. The technical and organisational measures we implement include:

• 256-bit SSL/TLS Encryption: All communications between your device and ibet x servers are encrypted using the latest TLS 1.3 protocol.
• Encryption of Data at Rest: Sensitive data stored in our databases is encrypted using AES-256 algorithms, ensuring the data remains unreadable even in the event of unauthorized server access.
• Two-Factor Authentication (2FA): All player accounts can — and we strongly encourage you to — enable 2FA for an additional layer of security during login.
• 24/7 Security Monitoring: The ibet x cybersecurity team continuously monitors all server activity and network traffic to detect and respond to threats promptly.
• Regular Vulnerability Testing: ibet x conducts regular penetration testing and vulnerability assessments by independent security experts.
• Internal Access Controls: Only ibet x staff who require access to specific data to perform their duties are permitted to do so — in accordance with the principle of least privilege.

08Data Storage & Retention Period

Ibet x retains your personal data only for as long as necessary — depending on the purpose of collection and applicable legal requirements:

• Active Account Data: Stored for the duration your account remains active on ibet x. This data is retained to ensure service continuity and account security.
• Financial Transaction Data: Retained for a minimum of 7 years after a transaction occurs, in line with Malaysia's legal and tax requirements.
• KYC Documents: Stored for a minimum of 5 years after account closure, in accordance with applicable anti-money laundering (AML) regulatory requirements.
• Activity & Session Logs: Retained for 12 months for security purposes, fraud investigation, and platform improvement.
• Communication Records: Live Chat transcripts and support emails are retained for 2 years for quality assurance and dispute reference purposes.

Once the retention period has ended and there is no legal requirement for continued storage, your data will be securely deleted or anonymised in accordance with our established data disposal procedures.

09Your Rights as a Player

As a player ibet x and individuals whose personal data we process, you hold the following rights, which we fully respect:

To exercise any of the above rights, please contact the support team ibet x via 24/7 Live Chat available directly on our platform. We will process your request within 14 business days and may require identity verification before being carried out.

10Children's Privacy

Platform ibet x is exclusively for individuals aged 18 years and above. We do not intentionally collect, store, or process personal data of individuals under the age of 18.

If we discover that personal data of a minor has been collected without our knowledge — for example through a fraudulent registration — we will take immediate action to delete that data and close the associated account. Age verification is part of our KYC procedure to ensure this does not occur.

If you have reason to believe that a minor has registered or used the ibet x platform, please contact our support team immediately so that appropriate action can be taken without delay.

11Privacy Policy Amendment

ibet x reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our business practices, new legal requirements, or improvements in how we protect your data.

Any amendments made will be published on this page with an updated effective date. For material or significant amendments — meaning changes that substantially affect your privacy rights — we will notify you via your registered email or an in-platform notification before the changes take effect.

Continued use of the platform ibet x after the effective date of any amendment will be considered as your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how your data is protected.

12Contact Us Regarding Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or the way ibet x handling your personal data, our team is ready to assist.

The best way to reach us is through Live Chat 24/7 available directly on the ibet x platform — our trained support team can assist you in Bahasa Melayu and will respond to privacy-related inquiries promptly.

You may also reach us via our official email address at:

If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in Malaysia under the provisions of the Personal Data Protection Act 2010 (PDPA).