Terms and Conditions ibet x — Casino Platform Usage Policy

01Introduction & Acceptance of Terms

Welcome to ibet x, the online casino platform built exclusively for Malaysian players. These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player" or "Member") and ibet x ("Platform", "we", "us").

By accessing, registering for, or using any part of the ibet x platform — whether via website, mobile app, or any other medium we provide — you hereby fully agree to be bound by these Terms, our Privacy Policy, and all additional guidelines and policies published from time to time.

Ibet x reserves the right to update or modify these Terms at any time without prior notice. It is your responsibility to review these Terms periodically. Continued use of the platform after any changes are published constitutes acceptance of the updated terms.

02Eligibility & Account Registration

To register and use the service ibet x, you must meet all of the following eligibility requirements:

• Age 18 years and above at the time of registration and throughout the period of platform use.
• Being a legally competent individual to enter into a binding agreement.
• Not appearing on any list of individuals prohibited from using online gambling platforms.
• Providing accurate, complete and up-to-date registration information — including your full name, date of birth, phone number and a valid email address.
• Registering for personal use only and not on behalf of any third party.

Each player is only permitted to hold one active account at ibet x at any one time. Opening multiple accounts under the same name or using another person's information violates these Terms and may result in termination of all associated accounts without compensation.

03Account Security & Player Responsibilities

You are solely responsible for maintaining the confidentiality of your account login credentials ibet x yours, including your username and password. ibet x recommends the following steps to protect your account:

• Use a strong password — a combination of uppercase letters, lowercase letters, numbers, and symbols.
• Enable Two-Factor Authentication (2FA) available in your account settings.
• Do not share your login credentials with anyone, including family members.
• Log out of your account when using a public or shared device.
• Contact the ibet x support team immediately if you suspect unauthorized access to your account.

All activity in your account — including wagering, deposits and withdrawals — is your sole responsibility. ibet x will not be held liable for any losses arising from your negligence in safeguarding your login credentials.

04Deposits & Payment Methods

ibet x supports a wide range of popular local payment methods in Malaysia for players' convenience. All deposits are processed through secure, encrypted payment channels.

All deposits must be made using a payment method registered in your own name. ibet x does not accept deposits from third parties. If we suspect a deposit was made using another person's account, the transaction may be held pending the completion of an investigation.

Ibet x does not charge any processing fees for deposits. However, payment service providers may impose their own charges, which are beyond our control.

05Withdrawals & Transaction Limits

ibet x is committed to processing all valid withdrawal requests within 1 to 4 hours. This is one of the key advantages of our platform over other platforms in the Malaysian market.

The following terms apply to all withdrawal requests:

• Identity verification (KYC) must be completed before your first withdrawal — this is a one-time requirement.
• Withdrawals must be made to a bank account or e-wallet registered in your name.
• If a bonus has been credited to your account, the rollover requirement must be met before a withdrawal can be processed.
• The minimum withdrawal limit is RM 50 for each transaction.
• VIP players enjoy higher withdrawal limits depending on their membership tier.

Ibet x reserves the right to suspend or withhold withdrawals while an investigation is conducted if suspicious activity or non-compliance with these Terms is detected. Players will be contacted via email or Live Chat within 24 hours if their withdrawal requires additional review.

06Bonuses, Promotions & Rewards Program

Ibet x offers a variety of bonuses and promotions for new and existing members. All offers are subject to the specific terms and conditions stated in each promotion. General conditions applicable to all bonuses are as follows:

• Rollover (Turnover) Requirement: Every credited bonus must meet the specified rollover requirement before winnings from that bonus can be withdrawn. Rollover rates vary by bonus type.
• Validity Period: All bonuses have a set validity period. Bonuses not used within that period will expire automatically.
• One Active Bonus at a Time: Generally, only one active bonus is permitted at a time unless stated otherwise in the relevant promotion's terms.
• Eligible Games: Not all games contribute equally toward the bonus rollover requirement. Some games may be fully excluded from rollover calculations.
• Bonus Abuse Prohibition: Any attempt to exploit the bonus system — including opening multiple accounts to claim bonuses repeatedly — will result in bonus forfeiture and possible account termination.

The ibet x VIP Programme offers tiered rewards for active players. VIP benefits include higher cashback, expanded withdrawal limits and access to exclusive promotions. Full VIP programme terms are available upon request from our customer support team.

07General Game Rules

All games available at ibet x operated using a certified Random Number Generator (RNG) independently audited by third-party bodies. This ensures every game outcome is genuinely random and cannot be manipulated.

• The outcome of completed games is final and non-appealable unless a proven technical error has occurred.
• In the event of an internet connection disruption during an active game, the ibet x system will save the game state. Bets placed before the disruption will be settled according to the actual game outcome.
• Ibet x is not liable for any losses caused by internet connectivity issues on the player's end.
• In the event of a technical failure on the platform that affects a game outcome, ibet x reserves the right to void the round in question and refund the wager to the player.
• Demo Games are available for most slots on ibet x, allowing players to try games without any financial risk.

In Live Casino games, players interact with real human dealers via live video stream. Additional rules specific to each table game are displayed within the game interface and must be followed in full.

08Prohibited Activities

Platform usage ibet x is for personal entertainment purposes only. The following activities are strictly prohibited and may result in immediate account termination, forfeiture of balance, and appropriate legal action:

• Opening or operating multiple accounts under the same name or for the same person.
• Using automated software, bots, scripts or any third-party tools to play or interact with the platform.
• Attempting to exploit technical vulnerabilities, bugs or errors in the ibet x system.
• Identity fraud — registering using another person's name, identification documents or personal information.
• Money laundering or using the ibet x platform for any illegal financial activity.
• Colluding with other players to gain an unfair advantage in games, including collusion in poker or live table games.
• Threatening, insulting or harassing ibet x staff or other players.
• Reproducing, distributing or selling any ibet x platform content without written authorisation.

09Responsible Gaming

ibet x deeply values the well-being of our players. We believe gambling should remain a source of entertainment, not a financial or emotional burden. To that end, ibet x provides a range of self-management tools to help players gamble responsibly:

• Deposit Limit: Set daily, weekly, or monthly deposit limits to control the amount you add to your account.
• Loss Limit: Set a maximum loss limit you are comfortable with over a specified period.
• Account Pause: Choose to temporarily freeze your account — from 24 hours to several months — without having to close it.
• Self-Exclusion: Players who feel that gambling has negatively impacted their lives may apply for a long-term self-exclusion.

We encourage players to play within their means and not chase losses. If you or someone you know needs help with a gambling problem, please contact the support team ibet x to obtain information and referrals to professional support resources. Further information is available on the Responsible Gaming ours.

10Account Termination & Suspension

An ibet x account may be terminated or suspended under the following circumstances:

• At Player's Request: You may request account closure at any time by contacting our support team. Any eligible balance will be returned to you once the review is completed.
• Violation of Terms: ibet x reserves the right to terminate the account of any player who violates these Terms without prior notice and without any obligation to return balances involved in the violating activity.
• Inactivity: Accounts showing no login activity for 12 consecutive months are considered inactive. ibet x reserves the right to impose a monthly maintenance fee on such inactive accounts.
• Authority Order: ibet x will comply with any lawful instructions from relevant authorities to suspend or close a player's account.

In all cases of account termination not involving a breach of the Terms, ibet x will process eligible balance refunds to players within a reasonable timeframe.

11Liability Limit & Disclaimer

ibet x provides this platform on an "as is" and "as available" basis. While we make every effort to ensure the platform operates without interruption, we cannot guarantee availability at all times.

• Ibet x is not liable for any direct, indirect, consequential, or special losses arising from the use of this platform.
• Ibet x is not liable for any service disruptions caused by factors beyond our control, such as natural disasters, telecommunications infrastructure failures, or third-party actions.
• Players are solely responsible for ensuring that their use of the ibet x platform complies with the laws applicable in their jurisdiction.
• Any advice, information or content provided through the ibet x platform is for general informational purposes only and should not be considered professional advice.

In any event, the maximum liability limit ibet x to any player is limited to the net deposit amount made by that player in the 30 days prior to the claim being submitted.

12Terms Amendment & Governing Law

ibet x reserves the right to modify, add, or remove any part of these Terms at any time. Players will be notified of significant changes via their registered email or in-platform notification at least 7 days before changes take effect, except in urgent circumstances requiring immediate amendment.

Continued use of the platform ibet x after updated Terms take effect constitutes full acceptance of the revised terms. If you do not agree with any changes, you must stop using the platform and may request account closure.

These Terms and Conditions are governed by applicable law. Any dispute arising from or in connection with these Terms shall first be resolved through good-faith negotiation between both parties. Should negotiation fail, the dispute will be referred to binding arbitration in accordance with the prescribed rules.

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, that provision will be deemed modified to the minimum extent necessary to make it valid and enforceable, while all remaining provisions of these Terms will continue in full force and effect.